How do I return?
How to Return Your Product:
Call Customer Care at 1300 738 806 for a Return Merchandise Authorization number (RMA#). RMA# is required in order to process returns and issue credit. Returned merchandise received without RMA# will not be automatically refunded.
Once you receive your RMA# or label, please print the label and affix it to the package you are sending back, or clearly mark the front of the package with your RMA#.
Please use the original packaging, if possible, and seal the package securely with tape. We recommend using protective packing to minimize any damage to the product. Remove any other labels from the package. We recommend that you insure the package when sending and retain the receipt. Jillian Michaels BODYSHRED is not responsible for return postage, the cost of insurance, or lost or undelivered items.
Send package to the following address:
Jillian Michaels BODYSHRED
Department 4000
200 Docks Corner Road #211
Dayton, NJ 08810
In order to receive your refund and avoid future shipments or charges, we must receive your package within 30 days of the RMA initiation date, unless you have been instructed otherwise by our Customer Care Team. If the return is not received with in this period, you may no longer be entitled to a refund per our return policy.
Please allow 14 business days for Jillian Michaels BODYSHRED to receive and process your return from the day that you ship your return. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products. In the event that you return part of a kit, we will credit or refund the portion of the purchase price allocable to the product you are returning. The original shipping and handling charges, if any, will not be refunded.
If you purchased Jillian Michaels products at a store or online shop, please contact that store directly to inquire about their return policy.